Shared Services Summary

The table below shows some of the services that are included under each category:

Service General Support Service Project Support Service
Subject Matter Consulting X X
Accounting Close Support X  
Issue Resolution X  
OSS Message Coordination X  
Application Support X  
ABAP Programming Support X  
Large Custom Design and Development   X
On-site support (up to 40 hours per month) X  
On-site support (Above 40 hours per month   X
Training and Documentation X  
Large Projects – Acquisitions, Divestiture, etc.   X
ERP Upgrades   X
Spot Resources   X
After hours support   X

The SSP Shared Support Services Model involves the coordination of internal and external resources. An Account Manager is assigned to your account to handle the day to day activities, prioritize the work and ensure that your requests are promptly addressed by support personnel. The Account Manager works closely with the SAP Support Liaison from your organization selected by you.

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